General:
 

1. We acknowledge that several allergens listed in clause 1.8 are present in at least one item on our menu, thus posing a risk of cross-contact.

2. If you have specific dietary needs, kindly communicate them when placing your order. This enables our staff to take necessary precautions to prevent cross-contact.

3. While our online allergy information is current at the time of consultation, it is subject to change. To ensure accuracy, please refer to the Food Allergy & Nutritional Information book, available in all Twerk'N'Jerk restaurants or online, before ordering.

4. The provided information pertains solely to the intended ingredients of menu items and does not account for any customisations. Any modifications should be cross-checked in the Food Allergy & Nutritional Information book before ordering.

5. Each menu item is accompanied by a list of ingredients, compliant with UK labelling laws. Please note that certain ingredients, such as "spices," may not be fully detailed due to their minor quantities in recipes.

6. While Twerk'N'Jerk is not exclusively vegetarian, we take meticulous measures to segregate non-meat products from meat products:

   • A dedicated grill area is allocated for cooking non-meat products.

   • Separate utensils are consistently used for non-meat products.

   • Exclusive bottles of Twerk'N'Jerk bastes are employed for basting non- meat products.

7. For inquiries regarding our kitchen practices and accommodations for special dietary requirements, please consult the duty manager.

8. The Food Allergy & Nutritional Information book, available in all Twerk'N'Jerk restaurants, provides detailed dietary information regarding:

   • Nuts & derivatives

   • Peanuts & derivatives

   • Fish & derivatives

   • Egg & derivatives

   • Crustaceans

   • Molluscs

   • Milk & derivatives

   • Soya & derivatives

   • Celery

   • Mustard

   • Lupin

   • Sesame seeds

   • Cereals containing gluten

   • Sulphur dioxide (> 10 mg/kg)

   • Monosodium glutamate

   • Irradiated foodstuff

   • GM matter

9. A manager's oversight for minimising cross-contact will be indicated by the appearance of 'allergy order' on your till receipt and an 'allergy' flag on your plate upon serving.

10. While we strive to provide comprehensive information, we understand that queries may arise. For specific inquiries, please contact us via:

    • ​Address: Twerk'N'Jerk Customer Experience, 14 Ravensbury Avenue, Surrey, SM4 6ET

    • Email: info@twerknjerkukjerk.com

    • Via our contact form

 

PRIVACY POLICY

Thank you for engaging with Twerk’N’Jerk, whether it's through visiting our website or utilising our services that may require the provision of your Personal Information (as defined below). We aim to ensure your comfort and understanding regarding the handling of your information as you browse our website or share any personal details with us. We've opted for a straightforward approach in this Privacy Policy to keep things easy to grasp, although we can't help but admit it might seem a tad lengthy (apologies in advance).

Rest assured, safeguarding your Personal Information is paramount to us. This Privacy Policy outlines how we collect, record, and utilize the information you provide, along with detailing the choices you have regarding the collection and utilization of your information. By providing us with Personal Information, you're granting us permission to collect, use, and transfer it as outlined in this Privacy Policy.

Our website in the UK and the Republic of Ireland is:
twerknjerkuk.com

Throughout the rest of this policy, we'll refer to the website and other services requiring your Personal Information collectively as the “Service” (it simply streamlines things).

For details about our use of cookies, please refer to our Cookies Policy. If you disagree with anything outlined in this Privacy Policy, we kindly ask that you refrain from using the Service and refrain from providing us with any Personal Information.

For the purposes of the Data Protection Act (the “Act”), the Data Controller of our Services for both UK and Irish customers is Twerk’N’Jerk Limited (UK). As the Data Controller, we bear the legal responsibilities for your Personal Information under the Act. Our registered company number is 12773774, and we are registered with the UK Information Commissioner's Office (Registration Number: ZB428281).

All information will be managed and utilized in accordance with the Act. For further information about the Act, feel free to explore the following links:
United Kingdom: ico.org.uk/your-data-matters/
Republic of Ireland: dataprotection.ie/en/individuals/rights-individuals- under-general-data-protection-regulation

1. What information does Twerk’N’Jerk collect about me?

When you engage with our Service (whether in a restaurant, on a mobile device, tablet, or desktop) or download our app, you may choose to provide us with personal information, including your name, address, postcode, email address, mobile phone number, date of birth, student status, and other relevant details (referred to as your "Personal Information"). You may also provide additional Personal Information if you so desire.

You can provide us with Personal Information through various means:

• When using our Eat In services, such as table reservations, virtual queue management, or placing an order at your table, you may be asked to provide basic registration details like your name, email address, and contact phone number.

• When ordering a takeaway through our online ordering service, we may collect information such as your browsing history, favourite and past orders, restaurant locations, applied dietary filters, and order values.

• By entering your payment details, but only for the purpose of completing a transaction.

• By allowing us to access your physical geolocation through our website to determine your nearest location for online order fulfilment.

• By registering to use our in-restaurant WiFi services.

• By signing up for promotions or competitions.

• By contacting our Customer Experience team via email, live chat, written correspondence, social media, or telephone, wherein we may retain the content of your communications along with your title, name, email address, social media username, telephone number, and our responses.

• By registering your NHS email address to avail of Emergency Services discount online.

• By registering your student email address to avail of student discount online.

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We may also gather information about your device, including your IP address, operating system, browser type, geographical location, usage patterns on our Service, and the duration of your visit. This information is collected automatically, aggregated, and does not personally identify you. We use this data to enhance your experience on our Service.

2. How do we use your Personal Information?

​We use your personal information for the following purposes:

• Allowing you to create a Twerk’N’Jerk account and utilise any services available to account holders.

• Facilitating table reservations, providing alerts about table availability, and processing payments for orders placed at your table.

• Processing orders for collection or delivery.

• Enabling you to respond to any correspondence, whether it be emails, letters etc.

• Contacting you with information about Twerk’N’Jerk products, services, news, and special offers if you have provided consent by registering with us.

• Ensuring you receive the best possible experience from our Service, tailored to the computer or device you are using.

• Notifying you about changes or updates to any of our Services.

• Conducting market research and product development.

• Fulfilling legal, regulatory, and compliance requirements.

• Investigating any complaints about the Service.

• Investigating safety or security incidents or breaches.

• Verifying your NHS email address against your Twerk’N’Jerk account to enable you to use the Emergency Services discount online.

• Verifying your student email address against your Twerk’N’Jerk account to enable you to use the student discount online.

• Implementing measures for fraud prevention.

• Protecting our employees, customers, and property through the use of CCTV in our restaurants.

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We strive to ensure that you maintain control over the information you provide us, and therefore, we only process the data necessary for the specific services being utilised.

3. What is the legal basis for processing my Personal Information?

We will only process your personal information when permitted by law.
Typically, we will process your personal information under the following circumstances:

• When it is necessary to fulfil the contract we have entered into with you. For example, when processing an online order, making a table reservation, and other similar actions

• When it is necessary for our legitimate interests, such as gathering feedback from you on our products and services, or for the prevention of fraud.

• When we have obtained your explicit consent to do so. For instance, if you have opted to receive our regular newsletter emails.

​

4. Do you share my Personal Information with anyone else?

Rest assured, we only share information with trusted companies that help us serve you better. Your Personal Information is never sold or given away to anyone.
When we share your Personal Information, we ensure that these companies are bound by our Privacy Policy and will only use it for the purposes outlined herein.
In the event that Twerk'N'Jerk undergoes a merger, sale, or acquisition by a third party, your Personal Information may be shared with the successor company, in accordance with the terms of this Privacy Policy.

We may share your Personal Information with:

• Twerk'N'Jerk entities: Your Personal Information may be shared with specific individuals or departments within Twerk'N'Jerk, but only if they require access to it.

• Third parties: We may disclose Personal Information to comply with applicable laws and regulations, or in response to complaints about your use of our Service. 

• When you place an order for delivery or reserve a table at one of our restaurants, only the necessary personal information is shared with our partners to fulfill your order or reservation.

• Payment processors: Third-party payment processors may store your payment card details to expedite transaction times. However, you have the option to decline this feature.

• Marketing and advertising partners: We may share Personal Information with third parties for marketing and advertising purposes, but only with your prior consent. We ensure that these third parties comply with our Privacy Policy and conduct regular reviews to ensure compliance.

• Auditors and legal professionals: We may share Personal Information with auditors or legal professionals for advice or regulatory compliance purposes, while preserving your statutory data protection rights.

• Law enforcement: If requested by law enforcement or regulatory authorities in connection with suspected illegal activities, we may disclose your Personal Information as required by law.

• Customer insight tools: We use customer insight tools to enhance our website. These tools may record website screens visited and device information but do not collect personally identifiable information or track browsing habits across apps or websites.

​

5. What security measures are in place to protect my Personal Information?

While we take steps to safeguard your information, it's important to note that transmitting data over the internet is not entirely secure. Any transmission to our Service is done at your own risk. Nonetheless, we have implemented reasonable technical and organisational measures to protect your Personal Information from accidental loss and unauthorised access, use, alteration, or disclosure.

We continuously review and enhance these security measures to align with legal and technological advancements. Additionally, we have established procedures to address any suspected breaches of personal data. In the event of a breach where notification is legally required, we will inform you and any relevant regulatory authorities accordingly.

6. How and where will Twerk'N'Jerk store my Personal Information?

Access to your Personal Information is restricted to individuals who require it for management purposes, such as employees of our group companies, service providers, or agencies. Rest assured, your data receives the same level of protection outlined in this Privacy Policy, regardless of its storage location.

We take all necessary and reasonable steps to ensure that any Personal Information transferred outside the EEA is subject to the same protections as mandated by UK law. This includes implementing appropriate technical, physical, electronic, and organisational measures to prevent unauthorised or unlawful processing, as well as accidental loss, destruction, or damage to your Personal Information. By providing your Personal Information, you consent to these measures.

If you've chosen a password to access certain parts of our Service, please keep it confidential. We recommend not sharing your password with anyone, even trusted individuals like your Mum. It's important to use a unique password for your Twerk'N'Jerk account to enhance security. We are not liable for any unauthorised access or transactions resulting from shared passwords or inadequate security measures on your part.

For added security, avoid storing passwords on public computers and remember to log out of our Service after each use. If accessing our Service via mobile devices, ensure you have a secure passcode in place.

7. External Links, Advertisers, and Third-Party Sponsors

Some of our Services include links to other services provided by third-party data controllers, which are not covered by this Privacy Policy. These services may have different information practices, so we recommend reviewing their privacy policies before submitting any Personal Information. We do not have control over the Personal Information collected by these third-party services.

Occasionally, we offer sponsored content or programs in collaboration with third parties, such as competitions or promotions. These third parties may collect Personal Information that you voluntarily submit to them to participate in the offer. While we are not responsible for how these third parties use your Personal Information, we will inform you at the point of collection if your information will be shared with them and how it will be processed.

Additionally, third parties may provide us with data collection and reporting services to analyse the use of our Service and deliver targeted marketing messages and advertisements. These third parties may use cookies and other technologies, which are subject to their own privacy policies and not covered by this Privacy Policy.

8. Automated Decision Making

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We utilise fully automated decision-making processes as part of our web ordering system to enhance fraud prevention measures. While these processes do not have a significant impact on you, they may temporarily prevent you from placing an order. If you encounter any issues, please contact us at admin@twerknjerkuk.com so we can manually review the situation.

9. Your Rights as a Data Subject

As a data subject, you have certain rights regarding our processing of your personal data:

• Right of Access: You have the right to request copies of your personal information.

• Right to Rectification: You can ask us to correct any inaccurate or incomplete information.

• Right to Erasure: You have the right to request the deletion of your personal information in certain circumstances.

• Right to Restriction of Processing: You can ask us to limit the processing of your information in certain situations.

• Right to Object to Processing: You can object to our processing of your information if it is based on legitimate interests.

• Right to Data Portability: You can request the transfer of the information you provided to us to another organisation, under certain conditions.

• Right not to be Subject to Automated Decision Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, if it has legal or significant effects on you.

​

You also have the right to lodge a complaint about our processing with the supervisory authority. In the UK, this is the ICO, whose details can be found here: https://ico.org.uk/make-a-complaint/

If you have any questions, want to make changes to your account, or wish to file a complaint, you can contact us using the following methods:

• Email: admin@twerknjerkuk.com

• Mail: Twerk'N'Jerk, Customer Experience, 14 Ravensbury Avenue, Surrey, SM4 6ET

• Direct Message on Facebook or Twitter (please avoid sharing personal information publicly)

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We aim to address your concerns promptly, but if you remain dissatisfied, you can contact the appropriate regulatory authority:

• United Kingdom: Information Commissioner’s Office via their website www.ico.org.uk

• Republic of Ireland: Data Protection Commissioner via their website http://www.dataprotection.ie

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10. Data Retention

We will retain your Personal Information only for as long as necessary to fulfil legitimate business purposes or as required by law. When retaining and, if applicable, sharing data, we ensure it is proportionate and limited to what is necessary.

11. Use of Service by Minors

Our Services are intended for individuals aged 14 and over. Those under 16 should obtain parental or guardian permission before using our Services. We encourage parental supervision of children's online activities and provide tools for creating a child-friendly online environment. We prioritise the privacy of children and do not send marketing communications to anyone under 16.

12. Changes to Privacy Policy

We may periodically update this Privacy Policy to reflect new initiatives, services, or changes in law or technology. Any revisions will be posted on our Service, along with the date of the latest version.

13. Contacting Twerk'N'Jerk

If you have questions or comments about this Privacy Policy, feel free to contact us at:

Twerk'N'Jerk Customer Experience, 14 Ravensbury Avenue, Surrey, SM4 6ET

Thanks for sticking with us through all of this. We're pretty impressed right now!

 

COOKIE POLICY

Twerk'N'Jerk Cookies Policy

At Twerk'N'Jerk, we strive to make your online experience simple and seamless. To ensure you can fully utilise our online services, your computer, tablet, or mobile device needs to enable cookies. Without cookies, your browsing experience on our website may be limited, and we won't be able to recognise you or remember your settings and preferences.

Data protection is a top priority for us at Twerk'N'Jerk. Our cookies are designed to simplify your experience while allowing us to personalise your interaction with our site.

What are Cookies and Why Do We Use Them?

Cookies enable us to identify you as a unique customer of Twerk'N'Jerk and provide us with insights into how you use our website. They are commonly used on the Internet and do not harm your device; in fact, they can enhance your experience.

What Categories of Cookies Do We Use?

Required Cookies: These cookies are vital for navigating the website and accessing its features, such as secure areas. They enable services like displaying appropriate content based on your device type.

Performance Cookies: These cookies gather information about website usage, such as which pages are visited most frequently and if users encounter error messages. They do not identify individual visitors and are used solely to enhance website functionality.

Functionality Cookies: These cookies remember your preferences, such as language or region settings, and provide personalised features. They may also store changes you've made to text size or fonts. While they may collect anonymised data, they cannot track your activity on other websites.

Advertising Cookies: These cookies deliver advertisements tailored to your interests and help limit the frequency of ad displays. They track your website visits and share this information with advertising networks. For instance, we collaborate with third-party companies like Google to deliver personalised ads on other websites.

How to Control Cookies:

You can adjust your cookie preferences at any time by accessing our Cookie Preferences settings.

Additionally, you can configure your browser to block or notify you about cookie settings. However, please note that disabling cookies may affect the functionality of our services. Refer to your browser's "Help" section or visit www.allaboutcookies.org for guidance on managing or disabling cookies.

We use Google Analytics to analyse visitor engagement with our sites and apps. When you visit our website or use our mobile applications, your browser automatically sends certain information to Google. This includes the web address of the page you're visiting and your IP address. To learn more about how Google processes data, visit https://www.google.com/policies/privacy/partners/. If you prefer not to use Google Analytics, you can install the Google Analytics browser add-on from http://tools.google.com/dlpage/gaoptout.